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Conversation etiquette with a client
07 Nov 2007 - Category: Web-Development
Here are some general guide-lines when troubleshooting a problem a client is having.
- Ask direct questions to gather info.
- Do not use industry jargon.
- Do not talk down to client.
- Do not insult customer.
- Do not accuse customer of causing problem.
Hope this helps you with your customer relationship